Privacy Policy

This policy applies to the ClearHealth website and learning platform. By using ClearHealth, you acknowledge the practices described here.

Depending on how you use ClearHealth, we may collect:

• Account information
• Contact information
• Learning activity
• Assessment and quiz information
• Course progress
• Institution and cohort information
• Technical and device information
• Information you choose to submit through forms or communications

Account information may include your name, email address, role, institution, cohort and other information required to provide the service, such as an optional profile photo.

ClearHealth processes information associated with your learning activity, including pathway progress, lesson completion, quiz attempts, assessment results, certificates and related educational records.

If you use ClearHealth through an institution, your account may be associated with that institution, program, cohort, faculty or administrative role.

Information may be used to:

• Provide and operate ClearHealth
• Authenticate users
• Provide learning content
• Track learning progress
• Support assessments and quizzes
• Provide certificates and learning records
• Communicate with users
• Provide technical and customer support
• Improve platform functionality
• Maintain security and prevent misuse
• Meet applicable legal or contractual obligations

Information may be shared as necessary to provide the service, including with:

• Authorised institutional users
• Service providers and technology providers
• Vendors supporting platform operations
• Legal or regulatory authorities where required by applicable law

When ClearHealth is provided through an institution, authorised institutional administrators or faculty may have access to certain student information that is necessary to administer educational programs. Access is limited according to their role and does not extend to all user information.

ClearHealth may use third-party service providers to support certain aspects of the platform, such as hosting, data storage, authentication, email delivery, payments, analytics, security, or other infrastructure and operational services.

These providers may process information only as necessary to provide the services they support and subject to applicable contractual, privacy, and security requirements.

ClearHealth may update or change its service providers as the platform develops. Where appropriate, information may be processed by service providers in accordance with their applicable privacy policies and terms.

ClearHealth uses cookies, browser storage and similar technologies where needed for functionality, authentication, security, preferences and other legitimate platform purposes.

ClearHealth uses reasonable administrative, technical and organisational measures intended to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Information may be retained for as long as reasonably necessary to provide the service, maintain educational records, fulfil contractual or legal obligations, resolve disputes, maintain security and support legitimate business purposes.

Privacy requests may be directed to support@clearhealtheducation.com.

The privacy rights available to you may vary depending on your location and circumstances.

ClearHealth and its service providers may process information in jurisdictions outside your home jurisdiction where applicable.

ClearHealth is intended primarily for educational and professional users. ClearHealth does not knowingly seek to collect personal information from children in violation of applicable law.

ClearHealth is an educational platform. It should not be used to enter patient-identifying information, protected health information, confidential patient information or other sensitive clinical information unless expressly permitted by an applicable ClearHealth service agreement, institutional agreement or other authorised arrangement.

ClearHealth is not a clinical documentation system, electronic medical record or patient-care platform. Applicable privacy requirements may vary depending on your jurisdiction, institution and use of the platform.

This Privacy Policy may be updated periodically. The current version will always be published on the ClearHealth website.

ClearHealth
Privacy and general support inquiries: support@clearhealtheducation.com